Anyone who feels they have been treated in a derogatory manner at a job center or other public authority can lodge a complaint. To do so, they should record the incident and then choose the appropriate channel for their complaint. The Federal Anti-Discrimination Agency provides information and sample letters.
Record what happened
The date, time, and place are important. You should also record who was present, what exactly was said or done, and how the appointment ended.
It is necessary to keep correspondence, invitations to appointments, and documents. This is the basis for a complaint or further steps.
If the problem occurred during an appointment at a job center In this case, a written complaint can be submitted. The Anti-Discrimination Agency’s website provides a template for this purpose, “Complaint about advice given at the job center,” which can be used to write to the management of the resposible job center.
Appeal against a decision
If the issue is not just the tone of the conversation, but an official decision, you will find templates in the agency’s materials for appealing against it. In this case, the information and deadlines specified in the decision must be observed.
Submitting a complaint
The Anti-Discrimination Agency also points out the possibility of filing a disciplinary complaint. This is addressed to the authority where the person concerned works.
Where to find advice
The Anti-Discrimination Agency’s website features a discrimination check—a short online tool with questions to help you assess the situation. It also shows what the next steps could be and where advice centers can be found. In Tübingen, for example, the anti-discrimination advice center adis e.V. offers help. Advice is available in person, by phone, or by email.
www.adis-ev.de/beratung/antidiskriminierungsberatung
www.antidiskriminierungsstelle.de/DE/wir-beraten-sie/diskriminierungs
www.antidiskriminierungsstelle.de/DE/wir-beraten-sie/jetzt-kontakt
www.antidiskriminierungsstelle.de/DE/wir-beraten-sie/materialien
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